Shipping policy

Effective date: August 4, 2026

Made-to-order production

GreySignalSupply products are made to order through a third-party production and fulfillment partner. Production begins after an order is accepted.

Most orders are produced within 2–7 business days. Production times may increase because of product availability, order volume, holidays, quality-control reprints, or circumstances outside our control.

Shipping rates and delivery estimates

Available shipping methods, charges, and estimated delivery times are displayed during checkout based on the order and destination.

Delivery estimates include separate production and carrier-transit periods. They are estimates rather than guaranteed arrival dates.

Shipping is available only to destinations offered during checkout. Local delivery and in-store pickup are not currently available.

Tracking

Tracking information will be sent to the email address associated with the order when it becomes available. Some orders may arrive in separate shipments or receive more than one tracking number.

Carrier scans and tracking updates can occasionally take time to appear.

Address accuracy and order changes

Customers are responsible for providing a complete and accurate shipping address.

Contact cmendonca@greysignalsupply.com immediately if an address needs correction. We cannot guarantee that an address, product, or order can be changed or canceled after the order enters production.

Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Delays

Carrier delays, severe weather, holidays, customs processing, and other events outside GreySignalSupply’s control may affect delivery.

If an order is significantly delayed, contact us with the order number so we can review its current status.

International orders

Where international delivery is available, customers may be responsible for customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country. These charges are not included unless expressly shown during checkout.

Damaged, incorrect, or missing orders

If an item arrives damaged, defective, misprinted, or incorrect, contact cmendonca@greysignalsupply.com within 30 days of delivery. Include the order number and clear photographs of the issue.

For a package marked delivered but not received, first check the delivery location, household members, neighbors, and carrier tracking information. Then contact us so the available information can be reviewed.

Eligible resolutions are handled according to our Refund Policy. Customers should not mail products back unless return instructions are provided.